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"Knowledge worker productivity is...(the) only real competitive advantage in a global economy"
Peter F. Drucker
According to Forrester Research, American workers spend $404 billion annually, or 11% of all U.S. wages, looking for the information they need to do their jobs
"The most valuable assets of a 20th-century company were its production equipment. The most valuable asset of a 21st-century institution, whether business or nonbusiness, will be its knowledge workers and their productivity"
Management Challenges for the 21st Century
Gartner Group estimates that knowledge work now characterizes the majority of jobs across multiple industries, nationwide
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